ERS Data backup Policy

How often is my information backed up?

Your information is backed up nightly by two independent services. Each backup is stored in a separate location as a safeguard to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.

Who is responsible for credit and debit card information?

ERS Europe is not responsible for credit card information. When you receive your ERS Telephone bill then you log on at www.ers-relay.com and click on 'My  Account', you will be able to view your ERS Telephone bill, click on 'pay' and then submit your credit card details,  ERS Europe has nothing to do with this information.  Your card details are managed and stored exclusively by our merchant institutions that process the transactions.  The name on your card statement will be  ETT INTL. 

How long is my data stored in the ERS system after I delete it?

With the exception of credit card and bank account information, which are only stored by our Merchant institutions that collect it (see above), any information you delete is will no longer become available. Should you need your information restored, you must re-apply the account all over again.