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I'm a hearing person. What happens when I receive a Relay call?
Click here to read our useful advice and tips.
I'm a hearing person. What is the phone number to contact a Deaf or Hard of Hearing person?
The phone number you need to call is 0905-721 4344*. Just give the Relay Operator either the client's surname or their extension number. However, some of our clients also have their own local home town phone number provided by us.
I am a Hard of Hearing person. Can I call using Voice Carry Over?
Yes, you can. Click here to find out more.
Is my call confidential?
Yes, click here to read our call confidentiality policy.
Are you registered with the Information Commission Office under Data Protection Act?
Yes, we are fully registered with the ICO under the registration number, Z1986380.
I am one of your clients and I have a problem with my bank for refusing to accept my call through my Relay Service. What shall I do?
We suggest you to download our letter and send it off to them and this should solve your problem next time you call them.
More questions can be found here.
*This phone line will cost callers 25p per minute inclusive of UK VAT plus network extras and allows ERS to continue to share the call cost in order to cover Operator costs. If you are not the bill payer, you must get permission from the bill payer before calling. Service Provided by Digital Select Ltd, 271 Regent Street, London, W1B 2ES.
